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First Class Care

Our person centred approach and care policy extends to six basic values and as such, our aim is to create a ‘A Home For Living In’. These basic values are: Privacy, Dignity, Independence, Choice, Rights and Fulfilment.

Twenty-four hour dedicated Service User care is provided and the care staff enables our Service Users to maintain their independence, rights and choices in order to live their lives to the full.

There is a key worker system in operation providing our Service Users with a high standard of holistic care, meeting each individual’s needs, which will be identified through assessment and formulation of the Care Plan, the emphasis being to provide our Service Users with the ability to make choices ,in order to make their own decisions regarding their care.

first class care

Repairs & Developments

We have a plan for repairs and maintenance which is regularly updated. This includes:

  • Regularly servicing electrical equipment and gas appliances
  • Carrying out a check each year of each item of electrical equipment
  • Monitoring the building and making sure that any repairs and maintenance needed are done.

We regularly review the premises to identify any maintenance needed and any improvements that may be needed to meet changing legal requirements and improve our Service User’s quality of life. An experienced hairdresser and chiropodist visits Victoria House on a regular basis, giving a sense of well-being to our Service Users.

National and local newspapers are delivered and if required, arrangements can be made to have the newspapers and magazines of our Service Users’ choice, delivered to the Home, thereby keeping them up to date with world events and news.


Access To Healthcare

Victoria House care home healthcare

We will assist you in choosing and accessing health care services as you need them. Your preferences will be recorded in your Care Plan. You have the right to choose a GP and we will support you in this choice. Victoria House also has regular visits from the Community Nurse. We will refer you to these professionals when we think that there is a need that is not being met.

We work closely with the community-based services, comprising of numerous healthcare professionals such as General Practitioners, District Nurses, Physiotherapists, Occupational Therapists, Speech and Language Therapists, Dieticians, Dentists and Opticians.

Philosophy Of Care

Victoria House care home services

Here at Victoria House, we are committed to providing the highest possible standards of care. Service Users will be treated as individuals and cared for with respect and dignity within a safe, comfortable and homely surrounding that provides stimulation and encourages independence where appropriate.


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